1. Subscription Billing Models
KRAVES Suite licenses are charged on a recurring billing cycle: monthly or annually. These licenses are billed in advance on the start date of the subscription and are auto-renewed at the end of the term. Pricing metrics are based on either employee headcount bands, dashboard modules enabled, or active recruiters.
2. Refund Eligibility & Rules
To maintain the integrity of our enterprise-level platform, the following refund rules apply:
- No Retroactive Refunds: Payments are non-refundable once billed. We do not provide retroactive refunds or pro-rated credits for partial-month usage or unused licenses.
- Setup & Implementation Fees: Tailored setup, developer onboarding, API configurations, and initial custom integration services are completely non-refundable under any circumstance.
- Billing Errors: In the event of a billing discrepancy, contact our accounting desk at kraves@resonira.com within 7 days of the charge to receive credit adjustments. Claims past 7 days are forfeited.
3. Background Verification (BGV) Balance Refunds
If your organization maintains a prepaid deposit pool for running BGV (background checks):
- Any balance remaining in your verification wallet cannot be converted back to cash or refunded to credit cards after 90 days from the original deposit date.
- Refunds of wallet deposits requested within the 90-day window are subject to a 10% administrative processing fee.
- Credits assigned as part of promotions, trials, or goodwill bonuses cannot be refunded or converted to currency.
4. Custom Enterprise Agreements
For clients operating under negotiated corporate frameworks with customized SLAs, the billing and refund stipulations contained within the specific signed Master Services Agreement (MSA) will take legal precedence over these standard terms.